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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Matt Koerber

October 29, 2026

4 out of 5 rating by Matt Koerber
"Great service,gave me an option. Appreciate the good work
Suggestion: after I said something she made kind of long replies which made me forget what else I wanted to say. A little shorter better"
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Karen Saunders

October 16, 2026

5 out of 5 rating by Karen Saunders
"We have been with Paula at State Farm in Simi Valley for 11 years. With State Farm for 40. We have always had great customer service from all of the staff in the office. They are always there to provide answers and assistance quickly."
We responded:
"Thank you, Karen, for sharing your experience with Paula Miller - State Farm Insurance Agent. It's wonderful to hear that you've received excellent customer service consistently over the years. Providing quick and helpful assistance is a priority, and it's great to know that our team has met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering quality service."
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Angie Soto

October 15, 2026

5 out of 5 rating by Angie Soto
"I’ve had State Farm for many years now and this branch has been so helpful! Every time I’ve had a question or needed assistance with my coverage they have always been able to provide clear and reliable service. Juan THANK YOU for always being polite, professional. As well as helping me navigate through the my concerns. Myself and my family have no complaints and highly recommend them. Thank you again to Paula Miller and staff."
We responded:
"Thank you, Angie, for sharing your positive experience with our team. It's wonderful to hear that Juan and the rest of our staff have been able to assist you effectively with your coverage needs. We strive to provide clear and reliable service, and your recommendation means a lot to us. We're glad to have been able to support you and your family over the years."
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Jonathan Savage

October 12, 2026

5 out of 5 rating by Jonathan Savage
"Great service, prompt and efficient"
We responded:
"Thank you, Jonathan, for sharing your experience with our auto insurance services. We're delighted to hear that you found our service prompt and efficient. Your feedback is invaluable and motivates us to continue providing exceptional service. If you have any further questions or need assistance, feel free to reach out."
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vijaya shankar

October 10, 2026

5 out of 5 rating by vijaya shankar
"Juan is so helpful."
We responded:
"Thank you, Vijaya, for sharing your positive experience with Juan. It's wonderful to hear that he was able to assist you effectively. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
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Kathleen Wahlstrom

October 6, 2026

5 out of 5 rating by Kathleen Wahlstrom
"My State Farm insurance Provider Paula Miller’s office is EXCEPTIONAL with their service & answer Every question I have re:my Insurance Policy. They are the BEST"
We responded:
"Thank you so much, Kathleen, for your wonderful feedback! Your satisfaction is incredibly important to us. We look forward to continuing to meet your needs and provide you with excellent service."
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Kelly Sasaki

October 5, 2026

5 out of 5 rating by Kelly Sasaki
"Karina has been wonderful with helping us with our insurance claims. I find the service and communication with her to be absolutely outstanding. Highly recommend this State Farm office and going with this agent."
We responded:
"Thank you, Kelly, for sharing your experience. It's fantastic to hear that Karina has been so helpful with your insurance claims and that you find the service and communication outstanding. Your recommendation means a lot, and we're delighted to know you're satisfied with our office. We look forward to continuing to assist you with your insurance needs."
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Dd Bb

October 2, 2026

5 out of 5 rating by Dd Bb
"Paul is such a great help. I love State Farm. She really tries to give me the best rates"
We responded:
"Thank you for sharing your positive experience with Paul at Paula Miller - State Farm Insurance. It's wonderful to hear that you appreciate the assistance and the effort to provide competitive rates. Your feedback is invaluable and helps us continue to deliver excellent service."
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Stefany Zimmerman

October 1, 2026

5 out of 5 rating by Stefany Zimmerman
"Amazing customer service!"
We responded:
"Thank you, Stefany, for sharing your experience with our auto insurance agency. We're delighted to hear that you found our customer service amazing. Providing exceptional service is a top priority, and your feedback motivates us to continue delivering the support you deserve. If you have any questions or need further assistance, feel free to reach out. Your satisfaction is important to us."
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Amanda Hernandez

September 30, 2026

5 out of 5 rating by Amanda Hernandez
"We have had State Farm/Paula Miller for our insurance for years and it has been awesome this entire time. The office staff is fast, responsive and always super helpful."
We responded:
"Thank you, Amanda, for sharing your experience with Paula Miller - State Farm Insurance Agent. It's wonderful to hear that you've found the service awesome over the years. The team takes pride in being fast, responsive, and helpful, and your feedback truly highlights their dedication. Your satisfaction is greatly appreciated, and we look forward to continuing to meet your insurance needs."
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Jim Stewart

September 29, 2026

5 out of 5 rating by Jim Stewart
"I asked for lost information on two different policies at Paula Miller’s Agency in Simi Valley, Ca. The information was provided immediately by a very supportive team member. This isn’t the first time that I have requested help from this Agency and received the same response."
We responded:
"Thank you, Jim, for sharing your experience with Paula Miller's State Farm Insurance Agency. It's great to hear that our team in Simi Valley was able to assist you promptly with your policy information. We strive to provide consistent and supportive service to all our customers. Your feedback is invaluable and motivates us to maintain our high standards. If you have any more questions or need further assistance, we're here to help."
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Dan

September 25, 2026

5 out of 5 rating by Dan
"Prompt responses.great communication"
We responded:
"Thank you so much for the fantastic review, Dan! It's wonderful to hear that you had a positive experience. Your support means a lot to us!"
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Liz Richesson

September 25, 2026

5 out of 5 rating by Liz Richesson
"Paula Miller with State Farm Insurance and her team are wonderful! They’re always friendly, helpful, and keep me updated on any policy changes or important information. I truly appreciate their great customer service and highly recommend them!"
We responded:
"Thank you, Liz, for sharing your experience with Paula Miller and the team. It's fantastic to hear that you find the service friendly and helpful, and that you're kept informed about policy updates. Your recommendation means a lot and we're glad to know that our customer service meets your expectations. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Doug Williams

September 17, 2026

5 out of 5 rating by Doug Williams
"Paul Miller Agency at State Farm is the best! Today Karina took care of me, but no matter who I call at the office they are always super helpful and you never feel like you’re being rushed. If you need insurance, Paula Miller Agency @ State Farm is the place to call!"
We responded:
"Thank you, Doug, for your wonderful feedback! It's great to hear that Karina and the rest of our team have been able to assist you effectively. We strive to provide attentive and helpful service to all our clients, and your kind words mean a lot to us. We're glad to be your choice for insurance needs!"
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Jian Wang

September 9, 2026

5 out of 5 rating by Jian Wang
"Paula and her team keep me informed about the reasons for the rate changes, and whenever there is a possibility of rate discount. I have been using her insurance services for over 20 years, even after I left S. CA and moved to N. CA 15 years ago. Highly recommended!"
We responded:
"Thank you so much, Jian, for your kind words and for trusting Paula Miller - State Farm for over 20 years! We’re honored by your continued loyalty, even after your move to Northern California. It means a great deal to know that Paula and her team’s communication, keeping you informed about rate changes and potential discounts, has earned your confidence. Your recommendation is truly appreciated, and our office will always be here to support you."
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David Reed

August 26, 2026

5 out of 5 rating by David Reed
"The office staff is always fantastic to work with. They are kind, patient and always ready to work with me."
We responded:
"Thank you, David, for sharing your experience with our office staff. It's wonderful to hear that their kindness and patience have made a positive impact. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Sophia Diaz

August 21, 2026

5 out of 5 rating by Sophia Diaz
"The process to get my life insurance was very easy and fast. Karina was very helpful."
We responded:
"Thank you, Sophia, for sharing your experience. We strive to make things as smooth as possible for our clients. Your feedback is greatly appreciated."
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RP L

August 21, 2026

5 out of 5 rating by RP L
"Always helpful!"
We responded:
"Thank you for your kind words and the perfect rating! It's wonderful to hear that you find our team always helpful. We strive to provide excellent service and support for all your auto insurance needs. Your feedback is greatly appreciated and motivates us to continue delivering the best experience possible. If you have any questions or need further assistance, feel free to reach out."
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miriam alejandra arevalo murcia

August 19, 2026

5 out of 5 rating by miriam alejandra arevalo murcia
"The costumer service is excellent. Karina L has giving me and family great service throughout Insurance needs"
We responded:
"Thank you so much for the fantastic review! It's wonderful to hear that you had a positive experience. Your support means a lot and motivates us to keep providing excellent service!"
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Eric E

August 19, 2026

5 out of 5 rating by Eric E
"​I cannot say enough good things about Juan and the service provided. From the moment I reached out, he went above and beyond to ensure every detail was taken care of. He carefully walked through every coverage detail, option, and timeline in plain, straightforward terms so I knew exactly what to expect. Thank you again Juan."
We responded:
"Thank you, Eric, for sharing your positive experience with Juan at Paula Miller - State Farm Insurance. It's wonderful to hear how he went above and beyond to ensure you had a clear understanding of your coverage options and timelines. Providing detailed and straightforward information is a priority for us, and we're glad Juan could assist you so effectively. Your feedback is greatly appreciated and helps us continue to deliver exceptional service."
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Alex Gyulbudakian

August 18, 2026

5 out of 5 rating by Alex Gyulbudakian
"Great customer service and very helpful.
Karina always answers my calls when i have question on my policy. Five stars!
Highly recommended"
We responded:
"Thank you, Alex, for sharing your positive experience with our team. We're delighted to hear that Karina has been able to assist you effectively with your policy questions. Your recommendation and five-star rating mean a lot to us. We are committed to providing excellent customer service and are glad to know we are meeting your expectations. If you have any more questions or need further assistance, feel free to reach out anytime."
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carina zuniga

August 18, 2026

5 out of 5 rating by carina zuniga
"Juan at State Farm provides excellent service and is always there to assist whenever I need help. He is friendly, professional, knowledgeable, and truly cares about his customers. I really appreciate how responsive and dependable he is. I highly recommend Juan to anyone looking for great insurance service and someone they can trust!"
We responded:
"Thank you for sharing your positive experience with Juan at State Farm. It's wonderful to hear how his friendly and professional approach has made a difference for you. Providing knowledgeable and dependable service is a top priority, and your recommendation means a lot. We're glad to have earned your trust and look forward to continuing to meet your insurance needs."
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Evelyn

August 18, 2026

5 out of 5 rating by Evelyn
"Excellent customer service representative! Went above and beyond to help me😊"
We responded:
"Thank you, Evelyn, for sharing your positive experience with our team. We're delighted to hear that our customer service representative exceeded your expectations and provided exceptional assistance. Your feedback is invaluable to us as we strive to deliver outstanding service to all our clients. If you have any further questions or need assistance, we're here to help."
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James Pellechi, Jr.

January 29, 2026

5 out of 5 rating by James Pellechi, Jr.
"Karina Ludwig was very attentive and informative to my needs and handled my situation with professionalism in a timely manner. Thank you Karina for communicating with me from start to finish.

1/28 - I’m back again to say this State Farm office is just all around the best. Karina Ludwig and Juan Morales are Paula’s ACES and if Paula has to jump in then you’re getting a level of service and care that is well above the bar. I’ve always felt informed, educated and covered because they operate with such high standards of integrity. I just love this team !!!

Jimmy"
We responded:
"Thank you so much, Jimmy, for sharing your wonderful experience with our team. It's fantastic to hear that Karina and Juan have consistently provided you with attentive and professional service. We are committed to maintaining high standards of integrity and ensuring our clients feel informed and well-covered. Your kind words about our team mean a lot to us, and we're delighted to have earned your trust and satisfaction. We look forward to continuing to serve you with the same level of care and dedication."
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Yan Brenman

January 22, 2026

5 out of 5 rating by Yan Brenman
"Excellent service. Extremely professional. Highly recommend."
We responded:
"Thank you, Yan, for sharing your positive experience with us. We're delighted to hear that you found our service excellent and professional. Your recommendation means a lot to us, and we're committed to maintaining the high standards you experienced. If there's anything else we can assist you with, please let us know."